How Preflight Labs Helped Catch What QA Missed
Even the best QA teams can’t catch everything.
We recently worked with a growing accounting tech company whose product had passed every internal test. But something wasn’t right.
Customers felt friction.
Support tickets rose.
And onboarding stalled.
That’s when they brought us in.
Not Just Testing, Understanding
We don’t just test functionality, we test experience.
Our team of accounting pros used the product exactly how a real-world firm would. Within days, we flagged several hidden issues:
Dropdown menus failing for custom entities
Reports that were technically correct but confusing
Journals passing validation with missing data
The kind of issues a script won’t find, but your customers will.
Structured, Scenario-Based Feedback
We created full workflow scenarios that mimicked actual month-end tasks. Every error was documented with:
Screenshots
Replication steps
Suggested UX improvements
An accountant’s POV on why it mattered
Outcome? Better Releases, Fewer Surprises
With our help, the team shipped a cleaner, faster, and more usable version of their product. Support tickets dropped. New customers onboarded faster. And their dev team had fewer rollbacks.
Think your product is ready?
Let us test it like your customers will.